Refund & Returns Policy
Your satisfaction matters at ArizerSolo.us.com
Our Commitment
At ArizerSolo.us.com, we take pride in providing premium vaporizers and accessories, including the Arizer Solo, Arizer Solo II, and the new Arizer Solo 3.
Your satisfaction is our priority, and we want you to feel confident when purchasing from us.
This Refund & Returns Policy outlines the conditions under which you may return products and request a refund or replacement.
Eligibility for Returns
You may request a return or exchange within 30 days of delivery, provided that:
- The product is unused, unopened, and in its original packaging.
- All accessories, manuals, and bonus items are included in the return.
- Proof of purchase (order number, receipt, or confirmation email) is provided.
For products that have been opened or used, returns may be accepted only if the item is defective or falls under warranty support.
Non-Returnable Items
Due to health and hygiene reasons, the following items cannot be returned:
- Used glass parts or mouthpieces
- Consumables (herbs, oils, or third-party accessories)
- Gift cards or promotional items
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection via email.
If approved, refunds will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Exchanges & Warranty
If your Arizer vaporizer arrives defective or develops a fault within the warranty period, you may request a replacement or repair.
All Arizer vaporizers, including the Arizer Solo and Arizer Solo II, are backed by a manufacturer’s warranty.
Please contact our Support Team before sending your item back, so we can guide you through the warranty claim process.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or order error.
We recommend using a trackable shipping method to ensure safe delivery of your return.
How to Start a Return
To initiate a return or refund, please contact our team at support@arizersolo.us.com.
Include your order number, product details, and reason for return. Our team will provide step-by-step instructions for the process.
By shopping at ArizerSolo.us.com, you agree to this Refund & Returns Policy.
For further questions, please reach out through our Contact Page.